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How do I cancel my Albatross Membership?

  • Updated

On Desktop or a Mobile Browser 

  1. Log into InterNations and go to your profile, click on the “⋮” button and select Login & Basic data. Scroll down.
  2. Click on “Change membership” and then on “No, thanks”.
  3. Check your reason for downgrading to Basic Membership and enter your password.
  4. Click “Downgrade”.

You'll remain an Albatross Member, with access to all premium benefits, until the date at the top of your Membership page. After that, you'll be a Basic Member.

 

In the Android App

  1. After logging in, tap “More” — the three dashes on the bottom right.
  2. Tap “Settings” and select “Login and basic data”.
  3. Scroll down and tap “Change membership”.
  4. Select your reason for downgrading and enter your InterNations password.
  5. Tap “Downgrade” to confirm.

You'll remain an Albatross Member, with access to all premium benefits, until the date at the top of your Membership page. After that, you'll be a Basic Member.

 

Please note: If you purchased your InterNations membership through Apple, you need to cancel it via Apple.

On Your iPhone, iPad, or iPod touch

  1. Open the Settings app.
  2. Tap your name (Apple ID, iCloud, Media & Purchases).
  3. Tap “Subscriptions”.
  4. Tap on the InterNations subscription.
  5. Tap “Cancel Subscription”.

You'll remain an Albatross Member, with access to all premium benefits, until the date at the top of your Membership page. After that, you'll be a Basic Member.

If you don’t see “Cancel Subscription” as an option, the subscription has already been canceled and won’t renew. If you don’t see an InterNations subscription at all, it may be because you purchased the membership under a different Apple ID or directly via the InterNations website (see “On desktop or mobile browser” for instructions). 

For payment inquiries and refund requests, please contact Apple Support. 

 

On Mac

  1. Open the App Store app.
  2. Click on the sign-in button or your name at the bottom of the sidebar.
  3. Click “View Information” at the top of the window. You might be asked to sign in.
  4. On the page that appears, scroll until you see “Subscriptions”, then click “Manage”.
  5. Click “Edit” next to the InterNations subscription.
  6. Click “Cancel Subscription”.

You'll remain an Albatross Member, with access to all premium benefits, until the date at the top of your Membership page. After that, you'll be a Basic Member.

If you don’t see “Cancel Subscription” as an option, the subscription has already been canceled and won’t renew. If you don’t see an InterNations subscription at all, it may be because you purchased the membership under a different Apple ID or directly via the InterNations website (see “On desktop” for instructions). 

For payment inquiries and refund requests, please contact Apple Support. 

 

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